Q&A

Frequently Asked Questions (FAQ)

Vente Shop
📧 Contact us: shopven25@gmail.com

📦 ORDERS & SHIPPING

Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is placed, and a second email with tracking information once it ships.

Q: What are the shipping times?
A: Delivery times depend on your location:

  • Local (France/Europe): 3–10 business days

  • International: 7–20 business days

Delays may occur during peak seasons or due to customs processing.

Q: Do you ship internationally?
A: Yes, we ship worldwide! If your country isn’t listed at checkout, email us at shopven25@gmail.com and we’ll assist you.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to track your package.

Q: What if I entered the wrong address?
A: Please contact us immediately at shopven25@gmail.com. If your order hasn't shipped yet, we can update the address. If it has already shipped, we unfortunately cannot make changes.

🔄 RETURNS & REFUNDS

Q: What is your return policy?
A: You can return items within 14 days of delivery. Items must be unused, in original condition, and in their original packaging. Please email shopven25@gmail.com to start the return process.

Q: Do I have to pay for return shipping?
A: Yes, unless the item arrived damaged or incorrect, the customer is responsible for return shipping costs.

Q: How long does it take to get my refund?
A: Once we receive and inspect the returned item, refunds are processed within 5–10 business days to your original payment method.

Q: Can I exchange an item?
A: We only replace items if they are defective or damaged. If you need an exchange, contact us at shopven25@gmail.com with photos.

💳 PAYMENT & SECURITY

Q: What payment methods do you accept?
A: We accept major payment methods including:

  • Visa / MasterCard / American Express

  • PayPal

  • Apple Pay / Google Pay

  • Shopify Payments

All transactions are secured and encrypted.

Q: Is it safe to shop on Vente Shop?
A: Yes. Our store is hosted on Shopify, a globally trusted platform with secure payment gateways and SSL encryption to protect your data.

📧 OTHER QUESTIONS

Q: How can I contact customer support?
A: You can reach us by email at shopven25@gmail.com. We typically respond within 24 hours (business days only).

Q: Do you offer discount codes or promotions?
A: Yes! Subscribe to our newsletter or follow us on social media to stay updated on promotions and exclusive discount codes.

Q: Do you offer gift cards?
A: Not yet, but we’re working on it! Stay tuned.